January 1, 2024
- Prepaid terms are required for new Customers via ACH/EFT, credit card, or check.
- Customers can apply for net 30 terms or other terms with a review of their credit. Initial credit review will include verifying references and/or a review of Dun and Bradstreet credit report.
- Payment Options for Commercial Customer Approved for Terms:
- Preferred Method of Payment: Wire/ACH on or before the due date
- Check mailed by the due date of the invoice with a tracking number
- A credit card payment at the time the order ships. A 3% processing fee will be added to the total of the payment. In the event your card is declined, payment will need to be made via ACH or Wire before the order will ship. If the credit card is declined more than two times for separate, unrelated transactions, credit card as a form of payment will be suspended.
- IR.Tools reserves the right to add an 18% APR interest to all delinquent accounts.
- A shipping hold will be placed on Customer’s account when:
- Predetermined credit limit is reached and exceeded.
- Account becomes delinquent at 50 days beyond the invoice date which is generally the date your product ships.
- Should delinquency occur, Customer should expect the following notices:
- 30 day beyond invoice date: standard reminder email
- 50 days beyond invoice date: standard reminder email and shipping hold
- 90 days beyond invoice date: change to upfront cash terms and the customer will have to reapply for credit terms
- Accounts receivable credit balances resulting from customer overpayments may be applied to future orders of goods or services when there is an expectation of an ongoing relationship with the customer. IR.Tools policy is to absorb credits not utilized after a period of 18 months has passed from the original invoice date.
- Returns
- Restocking fee of 20% applies for returns
- Only full units accepted for return
- Material must be resaleable, generally within 6 months from purchase date
- IR.Tools issues RMA and customer ships material back
- IR.Tools will inspect material to ensure it can be resold and will provide credit to the customer’s account and deduct 20%. Not cash disbursement.
- Exception: no restock fee for a quality issue originating from IR.Tools
- Custom products are non-returnable.
- Warranty: All products are guaranteed against manufacturing defects for a minimum of one year from the date of purchase. At its sole discretion, IR.Tools will replace or refund the materials. IR.Tools is not responsible for manufacturing costs associated with the failure.
- Purchase Order Changes: Purchase orders may be canceled within 48 hours of receipt by IR.Tools. Purchase order delivery dates and quantities can be adjusted up to 45 days from delivery date as long as the value of the PO remains unchanged. Customers can request to cancel a PO after acceptance by IR.Tools. If the request is granted, the customer will be liable for all costs already incurred by IR.Tools to produce the order.
- MAP Pricing: The Minimum Advertised Price is 20% less than the MSRP
- Minimum Order Quantities:
- Call Signs: 2 same design or 12 unique designs
- Name Tapes: 2 same design
- Made to order, Laser Cut: 12 same design
- Made to order, Printed: 12 same design
- Stocked items: 1 for end users, 12 for dealers
- Standard items: 1 for end users, 12 for dealers
