Answering Your Questions
General Questions
What are your hours of operation?
9am – 5pm EST, Monday – Friday
What are the minimums?
The minimum numbers vary, just call and we will be glad to work with you.
What is the turn around for my order?
In stock orders ship within 48 hours during the business week. Out of stock orders can expect a 6-8 week production time.
What if I am unhappy with my purchase?
IR.Tools™ prides itself on quality and service. We offer a 100% satisfaction guarantee.
Patches (Personal Identification)
What sizes do the patches come in?
Standard flags/patches are 2” x 3.5” or 51mm x 89mm. Keep in mind we will custom cut any size you need.
My uniform does not have any Loop on it, now what?
Sew-on patches are available. You can also purchase Loop patches to attach to your uniform.
What is SandStorm Technology™ all about?
This technology separates IR.Tools™ patches from all other infrared patches on the market. Learn more and click here SandStorm Technology™.
How does my patch attach to my uniform?
Patches come with a Hook back (the rough side of Velcro) and attach to Loop (the soft side of Velcro). The nylon Hook will last for the life of the patch.
The patches I am familiar with have a “honeycomb” appearance?
Avoid “honeycomb” IR patches whenever possible! IR.Tools, SandStorm Technology™ is a far more durable and effective IR patch. It glows 250% brighter! Learn more SandStorm Technology™ information here.
What are the available fabrics for the laser cut fabric patches?
ACU Digital, Multicam, Coyote, OD Green, Orange, AOR 1, AOR 2, Navy Blue, Black, Red. See fabric samples here.
Vehicle Thermal Markers
How many versions are there?
There are 2 versions of the thermal markers. Extreme (highly durable, slightly less contrast) and High Contrast (less durable, high contrast).
What colors are available?
Extreme – Black, High Contrast – Tan, Green
What sizes are available?
Standard 14″ and 20″ letters or numbers. Custom sizes too!
Can I see them in the dark?
Yes! Markers are visible 24/7 using a thermal device.
How does the marker attach to the vehicle?
Peel and Stick or Magnet backing is available.
How does the marker appear?
The thermal marker will appear in the viewfinder with contrasting colors. The colors will depend on the setting of the color palette. Most military and LE operations use black or white hot settings. Therefore, the contrasting colors are black, white, and various shades of gray.
What power source is needed?
These markers need no power. They work by reflecting the energy in the environment to the thermal device for detection.
Thermal Training Targets
Why would I want to use a Zeroing target for zeroing my weapon sight.
The Thermal Zeroing target and Universal Zeroing target are built to remedy prep time and improve your shooting accuracy. How does QUICK, EASY, and ACCURATE sound? You won’t be disappointed!
What are the advantages to a Thermal and Universal Zeroing training target?
Easy setup, needs no additional power source, no wires, no batteries. Attach, aim and fire.
How long will a Die-cut Target last?
Die-cut and Printed thermal targets are repairable with pasters for multiple rounds of fire. Use again and again.
How realistic are the images on the Printed Thermal Targets?
The thermal contrast is a clear, defined, life-like image. No doubts about what you are shooting.
Will the Zero targets work inside?
Thermal Zeroing target works outside. Universal target using Night vision and Lasers will work inside. The thermal piece is outside only.
I’m short on money and time; can the thermal Die-cut Targets help me out?
YES, YES, YES… Die-cut Targets are pre-cut pieces that are low cost and a quick set up. Easy peasy!
What Die-cut shapes are available?
Our catalog has a list of shapes available but we will customize any shape you want. Just Ask!
Is the Powered Target safe?
Very safe. There are no wires to short circuit or catch fire. And the heat source is nearly indestructible.